POS catalog visibility controls whether a product appears in standard product searches and recent products at Front Desk > POS. Use this setting in Redpoint HQ to reduce the chance that staff sell a product directly when they should select a plan instead.
This is especially useful for service products used with plans, such as day passes, punch cards, and membership dues. Choose Full catalog only for products that staff should usually sell through a plan.
Full catalog only does not prevent a product from being sold. Anyone using POS can temporarily show and select these products with the Full catalog toggle or Alt + F.
For other product settings, see Product Settings.
Understand the Two Catalog Settings
Each product has a saved POS catalog visibility setting. The Full catalog toggle at POS temporarily changes which products staff can find.
| Product setting | Standard POS search and recents | When Full catalog is turned on |
|---|---|---|
| Standard catalog | The product can appear in matching searches and in recents if it was recently selected | The product remains available in matching searches and recents |
| Full catalog only | The product is hidden from standard searches and recents | The product can appear in matching searches and in recents if it was recently selected |
New products default to Standard catalog. Full catalog includes both settings; it does not show only the products marked Full catalog only.
Products must still be active and available at the current facility to appear in product search results. Turning on Full catalog does not override those requirements.
Hide a Product from Standard POS Searches
Path: Products > Product List > Edit product > General
- Open Products and select Product List
- Find the product and open its Edit window
- On the General tab, find POS catalog visibility
- Select Full catalog only
- Save the product
The product is now excluded from standard POS searches and recents. Staff can still find it by turning on Full catalog at POS.
Example: If staff should select a membership plan instead of selling the Membership Dues product directly, set the Membership Dues product to Full catalog only.
Show a Product in Standard POS Searches Again
Path: Products > Product List > Edit product > General
- Find the product in Product List and open its Edit window
- On the General tab, find POS catalog visibility
- Select Standard catalog
- Save the product
The product can now appear in standard POS searches without staff turning on Full catalog. It can also appear in recents when it has been recently selected.
Temporarily Show the Full Catalog at POS
Path: Front Desk > POS
- Open Front Desk > POS
- At the right end of the product search field, next to Show Recents, select the stacked-layers icon. Its tooltip reads Show full catalog (Alt + F). You can also press Alt + F.
- Search for the product. Products marked Full catalog only are now included in matching results.
- Select the product if a direct product sale is appropriate. If the customer needs a plan, follow your facility’s plan sale process instead.
When Full catalog is on, the icon is highlighted. When the search field is empty and you are not viewing recents, its placeholder reads Search full catalog.
To return to standard searches manually, select the same icon again or press Alt + F again.
The POS toggle does not change the product’s saved visibility setting. A product marked Full catalog only keeps that setting after you turn the toggle off.
When Full Catalog Turns Off Automatically
POS starts with Full catalog turned off. After you turn it on, Redpoint HQ returns to the standard catalog:
- After a completed sale
- After 60 seconds of inactivity
- When you park or discard the cart
- When you leave the POS page
- When the active staff member or facility changes
The inactivity timer restarts when you interact with the page, such as moving the pointer, clicking, typing, or scrolling. Full catalog does not turn off after a fixed 60 seconds while you continue using the page.
If a product disappears from search results after one of these events, turn on Full catalog again to include products marked Full catalog only.
Common Questions
Does Full Catalog Only disable the product?
No. Full catalog only changes whether the product appears in standard POS searches and recents. It does not make the product inactive or block direct sales.
Can I hide just one variant from standard POS searches?
No. POS catalog visibility applies to the entire product, including all its variants. Setting a product to Full catalog only hides the product and all its variants from standard POS searches and recents. You cannot give individual variants different catalog visibility settings.
Does this setting force staff to select a plan?
No. It reduces the chance of an incorrect direct product sale by keeping the product out of standard searches and recents. Staff can still turn on Full catalog and select the product.
Who can turn on Full catalog at POS?
Anyone using POS can turn on Full catalog. There is no separate permission required for this toggle. Changing a product’s saved POS catalog visibility setting requires permission to edit products.
Why is a recently selected product missing from Show Recents?
Products marked Full catalog only are hidden from recents while Full catalog is off. Turn on Full catalog to include those products in the recent-products list.
Why can I still not find a product with Full catalog turned on?
Check the search wording, whether the product is active, and whether the product is available at your current facility. Full catalog expands catalog visibility; it does not make inactive products or products unavailable at that facility appear in searches.
Can I scan a Full catalog only product into the product search field?
Turn on Full catalog first. Barcode lookup through the POS product search field also follows the catalog visibility setting.
Related Product Settings
See Product Settings for guidance on product types, pricing, variants, staff alerts, and other product options.