Overview

The Products module in Redpoint allows you to create, organize, and manage all the items and services you sell—whether they’re retail goods, rentals, classes, or other offerings. This article walks you through the different definitions so you can create and edit products using the builder, including setting product types, pricing, inventory tracking, and other key options.

From adding a new T-shirt to your shop or configuring a custom training session, this tool ensures your products are structured correctly for use in POS, storefronts, and reporting.

Edit Product Window

General Tab

Service vs Inventory Products

When creating a product, you will choose between Service and Inventory product types.

• Service Products are intangible offerings like classes, personal training sessions, or rentals.

• Inventory Products refer to physical items you stock and sell, such as retail merchandise, climbing gear, or snacks and drinks.

Description

The name of your product will be written in the Description field. This will be what employees search for within POS along with what is listed on customer receipts.

Vendor (Required)

The Vendor field links a product to a supplier or brand. This is useful for organizing inventory, managing purchase orders, and generating vendor-specific reports. Adding a vendor helps track where products come from and who to reorder from when stock is low.

Vendors are created and configured in Products > Vendors tab

Group

The Groups dropdown can be used for more than just reporting—it also plays a key role in enabling targeted discounts. For example, if members should receive 10% off retail hard goods but not snacks or drinks, you can assign products to a specific group (e.g., "Hard Goods"). Then, in the Promotions section, apply the automatic discount to that group to ensure it only applies where intended.

Product Groups are configured in Manage > Organization and Facility Settings > Lists

Account (Required)

The Account dropdown allows you to assign a product to a specific Revenue Account, helping ensure that revenue is properly categorized in your financial reports. This is especially useful for aligning product sales with your accounting system—for example, separating income from harness sales, sodas, and services. Assigning the correct account ensures more accurate tracking, reconciliation, and reporting of your facility's performance.

Accounts are created in Manage > Organization and Facility Settings > Revenue Accounts.  

Both main accounts and sub accounts can be created.

Default Pricing

Default Pricing sets the price for the product. Price per location can be set on the product as well - see below for details. 

If the product will be sold via a Contract, such as a Day Pass, you can leave the price here as $0 because the price is defined in the Plan itself. 

Staff Alert Notes 

Staff Alert Notes are internal messages that appear at the Point of Sale (POS) when a product is added to a cart. These are useful for reminding staff of important handling instructions, upsell opportunities, or age restrictions.

These notes are not visible to customers and do not appear on contracts or receipts.

Prompt for Staff Memo

Enabling Prompt for Staff Memo will have staff to enter a custom note whenever this product is added at POS. When toggled on, you also can have an optional Memo Label associated with this.

Variant Slots Tab

Use Variant Slots to define up to four customizable options for a product—such as size, color, or style. You can add, reorder, and configure each slot to match your product’s variations. This helps you manage multiple versions of a single item under one product listing, making it easier to track inventory and streamline POS selection.

Variant Input Types

When creating product variants, you can choose from the following input types:

• List Only: Users can only select from pre-defined, preselected values. Custom entries are not allowed.

• List and Free: Users can either select from the provided list of values or enter a custom value.

• Free: Users must enter a value or text manually. No predefined list is shown.
  
  

Sales Tax Tab

The sales tax tab allows you to toggle on or off taxes for a particular item. It can also be used if taxes should only be applied in a certain location or to choose different tax groups.

Product Window

Once you've completed the initial setup of your product, you can select it from your product list to access additional tabs and settings.

Variants

The Variants tab displays the different sizes, colors, and prices available for your product. It also shows the individual SKUs for each variant, along with any associated notes.

Pricing

Within Redpoint, you can assign different prices to product variants, as well as set location-specific pricing if you operate a multi-gym facility.

Reorder Points

You can choose to set Reorder Points. This will be the desired inventory level at which this variant will be included in reorder reports. Additional values can also be assigned for On Hand Goals and Case Reorder Quantities.

• On Hand Goal: The target minimum quantity that reorder reports aim to maintain in stock.

• Case Reorder Quantity: The quantity increment used when restocking, based on how the item is packaged (e.g., if items are received in cases of 6, reorder quantities will be in multiples of 6).

To include a variant in reorder reports, either the On Hand Goal or the Case Reorder Quantity must be greater than zero. If both values are set to zero, the variant will be excluded from reorder reports.

Usages

View a list of items or features that reference this product or its variants, such as amenity promotions.