Redpoint has a built-in Gift Card product to use when selling future credits to your facility. This article details the staff workflow for selling a gift card to a customer.
Physical Cards Sold In The Gym
- Go to the POS Cart to sell the gift card.
- Search for Gift Card Product.
- In this popup, you will add the gift card number (twice) and the gift card amount. If possible in your facility, scan the physical gift card for accuracy.
- Complete the transaction and take payment - Done!
Add Gift Card as a Quick Button?
Be sure to select the Gift card PRODUCT and not a Gift card Plan. The Gift Card Plan can not be sold in the Front Desk Cart.
Pop up message to staff at POS?
If you want to add a message pop up to your staff when you select this product, add it in settings.
You CANNOT add a staff note on the Gift Card from Products.
Go to Manage > Org & Facility Settings > Facility:[Gym Name] > Point of Sale > Options. You will locate a text box at the bottom of Options. Common uses would be staff reminders for minimum purchase amounts for gift cards.
Redeeming a Gift Card at Front Desk
Use Gift Card Towards POS Transaction
Gift Card is a Payment Method in Redpoint.
Click Pay Other Method and select Gift Card from the Payment Methods
To put the remaining amount due on a card/cash/etc, simply check the Split Payments checkbox after adding the gift card. Now, you can select another payment type for the remaining balance.
Use Gift Card Towards Next Billing - Make a Payment
If a customer wants to put all or a portion of a gift card on their account to use towards next billing, do the following:
Add the customer that is billed for the membership to the cart (that way they hold the balance to put towards billing).
- With the cart EMPTY, click Make a Payment
- Enter the amount of the gift card/amount to be applied.
- Use the Gift Card tender type to take payment to complete payment.
The payment will apply to any open invoices.
-
Check the customer's record - if done correctly (assuming no other open invoices) it will now show:
- a credit amount in the Total Balance/Credit
- the payment on the Payments tab
- Expand the Payments tab to see what invoices it is applied to.
Check Gift Card Balance
To check the balance on a gift card, navigate to Front Desk module > Gift Card tab
Filter (at right) and scan/enter the gift card number. Adjust the Sold Date Range filter to all dates if needed.
If you do not see it, change the date filter. It defaults to a sold date of the trailing year. Change to All Dates when searching by gift card code if needed.
Once found, Expand the Gift Card row to see what, if anything, it has been applied to.
- Balance is listed at Right
- Original gift card purchase is listed last (invoices sorted newest to oldest)
- You can Email the gift card if needed.
Online Gift Card Sales
Optionally, you can choose to sell Gift Cards online with a Gift Card Plan. In order to do so, go to Build > Plans > Plan List > Gift Card.
Add a plan and edit the settings to your needs. (See more general information for Build > Plans)
A gift card plan can then be added to your Storefront and linked directly via your website.
Customer Redeeming Online
Customers can use gift cards to make purchases via the storefront.
When they go to check out now, Redeem Gift Card is shown above the credit card entry.
Add Funds to a Gift Card
To add funds to an existing gift card, the gift card balance must be $0.