Overview

Contracts can grant your customers guest passes that can be redeemed with staff at the front desk POS.

Contract holder is added to the cart, and they use their contract tokens to "purchase" the guest pass contract for their guests.

This article explains how to "undo" a guest pass to return the contract token to the contract holder.

Return Entire Contract and all Benefit Debits 

If you only allow one guest per contract, or you are returning all guests on a contract, use this method.

This works on both active and already concluded contracts and will return all tokens debited by this contract.  
 

Click Cancel on the Guest Pass Contract

1. Add a note if needed
2. Select Full Refund
3. Cancel Contract

Return one Enrollment, keep others active

If you allow multiple guests on a single contract and want to return only one/some and keep others active, complete the following manual steps

Staff Permissiong Needed: Create/Edit Manual Benefit Credit/Debit(s) 

1. Edit the Pass, and on the Customers tab, Remove the enrollments to terminate them on the contract

2. Void the token debit entry.  You can do so from:

   The Customer Record > Benefit Tab
   

You can also view and void the debit from the Contract instead of the customer's benefits tab