Hardware List

To access RedpointHQ

You will need:

• an Internet connection
   
• a Mac or Windows computer - you cannot run basecamp (the staff facing portion of Redpoint) on ipads or other non-windows devices.
   
• Google Chrome
   
• Basecamp for Mac or PC - the software used to log in and launch Redpoint in a Chrome browser.
  Provided by Redpoint during onboarding.
  
  
   

Front Desk Computers

Requires a Mac or PC

Receipt printer

• Recommend: Epson TM-T88VII (Receipt Printer Settings)
   
• Receipt printer can be networked and shared by the registers if it connects to a single cash drawer shared by all the registers.
   
• IMPORTANT: The Clover Compact credit card terminal (with built in printer) from Fiserv DOES NOT work to print receipts from Redpoint! 
   

Cash Drawer (connects to receipt printer)

• Recommend: APG Series 4000 Cash Drawer to work with the Epson TM-T88VII
   

Credit Card Terminals

• We do NOT recommend sharing terminals - one terminal per register. 
   
• Fiserv (US & Canada)
  You MUST get these devices through Fiserv.  Read on for important info!
   
  • Ingenico 3600 or Ingenico 3000 (discontinued). 
    
    These terminals connect to ethernet and power - they do not directly connect to the register computer. Be sure to confirm this when ordering the devices from Fiserv. See Fiserv Integration article for info.
    
     
  • Clover Compact 
    The built in printer **does NOT work** with Redpoint or any network computer (it only works with the Clover POS system).  
    
    You MUST purchase a separate receipt printer to print receipts at the register
    
     Important to Note: 
    1. It can connect to Fiserv and operate via Ethernet, Wifi, or LTE (no LTE plan is needed, works out of the box),
    2. It is slower than other models (up to 10s slower via LTE),
    3. This device requires a power adapter and can be used on LTE instead of WiFi or Ethernet.
    See Fiserv setup article for info.
     
•  
• Stripe (International)
  • Use the Stripe: WisePOS E device. If you already have them in use with another system, you can reset to use with Redpoint.
     

Barcode scanner

• Recommend: Honeywell Scanner Genesis 7580G - can scan QR codes for promotional codes, online gift cards, or customer online portal check-in
   

• Other standard barcode scanners work to scan upc/barcodes, but may not work for QR codes.

   

• Webcam: any plug and play that works with your computer

Office Computers

Requires a Mac or PC

Self Check-in Computer 

• Speakers for check-in sounds
• Barcode scanner
  • Recommend: Honeywell Scanner Genesis 7580G - can scan QR codes so customers can use their online portal to check in with this type of scanner

Kiosk Storefront

• Waiver Station Kiosks: Tablets or iPads to allow customers to fill out waivers or make purchases on their own in the facility. See HERE for minimum kiosk device requirements

Optional

• Wireless Bluetooth Scanner (long range) for doing inventory counts - can be used in tandem with a register computer (one person scan, one person watch screen). 
  • Alternatively, a laptop with basecamp and a wired or Bluetooth scanner can work for inventory scanned counts as well.

Internet Connectivity

• Data Security: We are hosted on Amazon AWS in multiple regions. Your business will have multiple servers behind a load balancer for high availability redundant fail-over (AWS provided) to ensure maximum uptime. Basically, if one server fails, the other instantly is in action with little to no notice of an outage. There are backups also in place. This is similar infrastructure that most companies around the world use to run enterprise level businesses. Really the only way you would go down for any period of time is if Amazon went down, and then the whole world that uses AWS would stop (like Starbucks, Verizon, Netflix).
   
• Internet Outages: Redpoint is reliant on an internet connection with your computers. My recommended way to accomplish this is through internet routers that have redundant internet connections, where if one internet connection fails, it will failover to the backup internet provider, thus you stay always running.
  • Suggested option: Unifi UDM-Pro as the router. It is economical, is widely used and you can plug two internet connections in that are either load balanced (both running), or in failover mode (one always in standby). You can purchase a Unifi LTE Backup cellular internet modem that connects with the AT&T internet over a cellular connection, or bring in your own backup internet.
    • This is also a great device that can help support WIFI in your building for you and your customers, security cameras, phones, TV advertising, door access, etc.
       
    • If rolling to the failover, follow our Network Failover Procedure.  
       
• Power Outages: There is no “offline mode” but if you are able to keep your internet running or a cellular connection, you can connect to Redpoint. Generate QR codes for storefront URLs and your customers with a cellular connection can make purchases from their phone.