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Contract End Dates Must Match: Error

 

It is possible that you might encounter an error when moving a booking to a new session.

Problem

You may see the message "Heads Up! Contract end date must match the course end date" when attempting to reschedule a booking or edit an existing booking.

This error occurs when the booking’s end date/time differs from the current course settings. This mismatch often happens with:

  • Imported classes, or

  • Classes within a course that has since been modified

To resolve the issue, ensure the booking’s end date aligns with the course’s updated end date.

 

image-20240701-144553.png

 

Solution

To fix the error:

  1. Go to Edit Booking > Change Course

  2. Rebook the customer into the same course session to correct the end date/time

After this step, you’ll be able to move the booking to a different session or make other edits without encountering the error.

If the course is already full, you’ll need Overbooking permission to rebook the customer into the same session.