Use iCal Event Feeds to display events from an outside calendar alongside your sessions in the Redpoint HQ calendar. You can choose which facilities see each feed, include only matching events, and use colors to highlight important events.

This is a one-way calendar connection. Make changes to external events in the original calendar, such as Google Calendar or Microsoft Outlook. Redpoint HQ reads the feed to display those changes.

Before you begin

• You need the Organization Administrative Settings permission to add or edit feeds
• You need a direct iCal or ICS feed URL from the external calendar
• The URL must start with https:// or http:// and be accessible without an interactive sign-in
• Choose a calendar containing information that is appropriate for staff viewing the selected facilities’ calendars

An iCal feed URL provides calendar data. A normal calendar webpage, sharing invitation, or downloaded ICS file is not the feed URL you need for this setup.

Treat calendar feed URLs as private access links. Do not include a full feed URL in screenshots or public articles. Anyone with the link may be able to read the calendar information it exposes.

1. Get your calendar’s iCal feed URL

Google Calendar

Google Calendar path: Settings > Settings for my calendars > Select your calendar > Integrate calendar

1. Open Google Calendar on a computer
2. Select the settings gear, then Settings
3. Under Settings for my calendars, select the calendar you want to display
4. Select Integrate calendar
5. Copy the Secret address in iCal format

Use this secret iCal address as the Feed URL in Redpoint HQ

If the secret address is missing from a work or school account, ask your Google Workspace administrator about the calendar’s sharing settings

For provider instructions, see Google’s Sync your calendar with computer programs, under Get your calendar (view only)

Microsoft Outlook and Microsoft 365

Outlook on the web path: Settings > Calendar > Shared calendars > Publish a calendar

1. Open your calendar in Outlook on the web
2. Open Settings and find Shared calendars under Calendar
3. Under Publish a calendar, select the calendar
4. Choose how much event information the published calendar may show
5. Select Publish
6. Copy the ICS link

The published ICS link is Microsoft’s equivalent for this setup. Paste it into Redpoint HQ’s Feed URL field. Use the ICS link, not the HTML link.

Publishing makes the selected calendar information available to people with the link. If publishing is unavailable, ask your Microsoft 365 administrator whether your organization allows it.

For provider instructions, see Microsoft’s Share your calendar in Outlook on the web, under Publish your calendar

Other calendar providers

Look for an option labeled iCal, ICS, Subscribe, or Calendar feed, and copy the direct feed URL

2. Add the feed in Redpoint HQ

Redpoint HQ path: Manage > Organizational & Facility Settings > iCal Event Feeds | Add iCal Event Feed

1. Open Manage > Organizational & Facility Settings > iCal Event Feeds
2. Select Add iCal Event Feed
3. On the General tab, enter a descriptive Feed Title, such as “Staff Schedule” or “Local Holidays”
4. Leave Active enabled to display the feed
5. Select the Facilities where the feed should appear
6. Paste the calendar’s iCal or ICS URL into Feed URL
7. Select Test iCal Feed
8. Optionally configure the Rules and Appearance tabs as explained below
9. Save the feed

Saving starts a background import. Allow time for the import to finish, then refresh your calendar.

Test iCal Feed checks the URL and reports the events found within the import limits. It does not apply the Include Rules or Emphasis Rules entered in the form, and it does not save the feed.

3. Choose which events appear

Redpoint HQ path: Manage > Organizational & Facility Settings > iCal Event Feeds > Edit your feed > Rules

Include Rules

Leave Include Rules blank to include all events available within the import limits, or enter rules to show only the events you need

• Enter one rule per line
• Matching ignores uppercase and lowercase differences and finds text within longer words or phrases
• Rules search the event’s title, description, location, and source event identifier
• By default, an event can match any positive rule
• Put & on the first line to require all positive rules to match
• Start a rule with ^ to exclude matching events, even if they match a positive rule

For example, this rule set includes events containing both “North” and “Pool,” but excludes events containing “Admin”:

&
North
Pool
^Admin

Emphasis Rules

Emphasis Rules highlight events that are already included in the feed display. They use the same matching format as Include Rules, but they do not bring back excluded events.

This example emphasizes events containing “Championship” or “Private,” unless they also contain “Practice”:

Championship
Private
^Practice

Enable Use the same rules for emphasis to copy your Include Rules into Emphasis Rules, or leave Emphasis Rules blank to use the default appearance for all events

4. Choose event colors

Redpoint HQ path: Settings > iCal Event Feeds > Edit your feed > Appearance

Choose contrasting text and background colors so event names are easy to read, then save your changes

5. View external events in your calendar

1. Open the Redpoint HQ calendar
2. Select a facility assigned to the feed
3. In the calendar controls, enable Show event feeds
4. Navigate to a date with an included external event

The Show event feeds control appears when the selected facility has an active feed

External events display their feed title to help you identify their source. Event details can include a description and location when supplied by the external calendar. An external link is available when the source event provides one.

Timed events display in the facility’s time zone, while all-day events stay on their calendar dates

Updates and import limits

• Automatic updates: Active feeds refresh every hour
• Recent history: Imports include events with start dates within the past seven days
• Future events: Each feed includes up to the next 200 matching future events
• Changes are not instant: Redpoint HQ must read an updated feed before changes appear

Request an update

Redpoint HQ path: Settings > iCal Event Feeds

• Use a feed’s Update Feed action to update that feed
• Select Update All Feeds to start a background update of active feeds
• From the calendar, use Refresh feeds to request a background update

After requesting a background update, wait a few minutes and refresh the calendar to see the results

Check the feed status

A recent Last Read time alone does not confirm a successful update. Check Last Read Error as well.

Troubleshooting

The feed test cannot load the calendar

• Confirm that you copied the complete iCal or ICS feed URL
• For Google Calendar, use the Secret address in iCal format
• For Microsoft Outlook, use the published ICS link
• Confirm that the URL starts with https:// or http://
• Ask the calendar owner whether the feed was unpublished, disabled, or replaced

The test finds events, but they do not appear

• Confirm that you saved the feed and left Active enabled
• Check that the feed includes the facility you are viewing
• Enable Show event feeds in the calendar
• Review Include Rules, which are not applied by the feed test
• Check the event date against the seven-day history and 200-future-event limits
• Allow the background import to finish, then refresh the calendar

An event change has not appeared

Confirm the change in the original calendar, request a feed update, and check Last Read Error. Redpoint HQ can display only the information currently supplied by the external feed.

If an update fails, previously imported events can remain visible. Their presence does not confirm that the latest update succeeded.

You need to stop displaying a feed

Go to Manage > Organizational & Facility Settings > iCal Event Feeds, edit the feed, turn off Active, and save

To hide feeds only in your calendar view, clear Show event feeds

You still need help

Contact Redpoint HQ support with the feed title, affected facility, expected event date, and any Last Read Error message, with private URLs and sensitive information removed