Use Redpoint HQ Basecamp to print POS receipts and open a connected cash drawer without using the browser’s print dialog
This guide explains how to connect your receipt printer, test your cash drawer, and use both during checkout
Before you begin
Receipt printing and cash drawer control require Redpoint HQ Basecamp version 1.0.6 or later on the computer you use for checkout
- Download Basecamp: Visit Redpoint HQ Resources and Downloads. Under Basecamp Download, choose PC: Basecamp for Windows or Apple: Basecamp for macOS.
- Prepare your printer: Install the receipt printer in your computer’s printer settings so the computer can find it
- Prepare your cash drawer: If you use a cash drawer, connect it to the receipt printer according to the equipment manufacturer’s instructions
- Add your seat to Basecamp: Basecamp must contain the same Redpoint HQ seat that you use in your browser
- Keep Basecamp running: Open Basecamp on the same computer where you use Redpoint HQ
A seat is the Redpoint HQ login used by you or your workstation
Staff permissions
Ask an administrator to check these permissions for the facility where you are working
| Task | Required permission |
|---|---|
| Connect, configure, and test a receipt printer | Settings > Manage Printer Settings |
| Open the cash drawer, including with Test Drawer | Front Desk > Sell |
Connect your receipt printer
Path: Redpoint HQ > Seat name menu in the top navigation > Printer & Cash Drawer
1. Open Printer & Cash Drawer
- Open Redpoint HQ in the browser you use for checkout
- Select your seat name in the top navigation
- Select Printer & Cash Drawer
2. Connect to Basecamp and allow browser access
- Select Connect to Redpoint HQ Basecamp
- If your browser asks to access other apps and services on this device, local apps, or the local network, select Allow
The permission wording depends on your browser. If permission is already allowed, setup may continue without a prompt.
3. Choose your printer
- Under Receipt Printer, select the printer you want to use. If you just installed the printer, select Refresh to update the list.
- Select the appropriate Paper Width for your receipt setup
- Configure the cash drawer using the next section, or leave Cash Drawer Command blank if you only want to print receipts
- Select Save & Connect
Connecting to Basecamp does not finish printer setup. You must select a printer and choose Save & Connect before testing or using that setup.
These settings apply to this seat on this computer. Complete setup in each browser and seat that will use Basecamp printing, and on each checkout computer
Set up your cash drawer
Path: Seat name menu > Printer & Cash Drawer > Find Your Printer’s Drawer Command
Basecamp sends the drawer-opening command through your selected receipt printer. The command must match your printer and drawer setup.
- In Find Your Printer’s Drawer Command, search by printer brand or model
- Choose a matching preset to fill in the Cash Drawer Command field
- If you need a different command, enter the command supplied for your equipment in Cash Drawer Command. The field accepts hex bytes or an escaped command string.
- Select Save & Connect during initial setup, or Save when updating an existing connection
Printer presets are suggestions based on printer families. They have not been verified for every model, so test the drawer before using it during checkout
If you do not use a cash drawer, leave Cash Drawer Command blank. Receipt printing still works without a drawer command.
The screenshot shows the settings fields, not a recommended hardware combination. Choose the printer and drawer command for your own equipment rather than copying these selections.
Test your printer and drawer
Path: Seat name menu > Printer & Cash Drawer
- Save your settings before testing
- Select Test Receipt and check that a test receipt prints with readable text
- If you configured a drawer command, select Test Drawer and check that the drawer opens
A message saying the request was submitted means the request was sent to the printer. Check the physical receipt or drawer to confirm the result.
The test buttons in the screenshot are unavailable because the settings have not been saved. Test Drawer also requires a saved cash drawer command.
Print a receipt after checkout
Path: Front Desk > Complete checkout > POS Receipt
- Complete the sale in Redpoint HQ
- Select POS Receipt in the checkout confirmation
- Collect the receipt from your configured receipt printer
When Basecamp printing is enabled for the current browser and seat, this receipt goes to the configured printer without opening the browser’s print dialog
Not every print action uses Basecamp. For example, Print Invoice, gift receipt printing, and receipt printing from the Last Sale sidebar still use browser printing.
Open the cash drawer
After a cash payment
After a successful cash payment in Front Desk checkout, Redpoint HQ automatically requests that the drawer open when Basecamp printing is enabled and a cash drawer command is configured
If Redpoint HQ says the payment completed but the drawer could not open, do not repeat the payment. Check the drawer and printer before trying to open the drawer again.
Open the drawer manually
Path: Front Desk > Open Cash Drawer
Select Open Cash Drawer when you need to open the drawer manually. Staff must have the Front Desk > Sell permission.
Troubleshoot printer and drawer problems
| Problem | What to check |
|---|---|
| Redpoint HQ cannot connect to Basecamp | Confirm that Basecamp version 1.0.6 or later is running on the same computer. Check that your browser allows local app or local network access for Redpoint HQ. |
| The browser blocked access | Open the site controls beside the browser’s address bar. Allow Local network access or Loopback network access for Redpoint HQ, then connect again. The permission name depends on the browser. |
| Basecamp cannot find or match the seat | Add the exact seat shown in the error message to Basecamp, then try connecting again |
| No printers appear | Install the receipt printer in your computer’s printer settings, then select Refresh in Printer & Cash Drawer |
| The selected printer is no longer installed | Check the computer’s printer settings, refresh the printer list, and select and save an installed printer |
| The test buttons are unavailable | Select a receipt printer and save your settings. Test Drawer also needs a saved Cash Drawer Command. |
| The receipt prints, but the drawer does not open | Check the drawer’s connection to the printer and confirm that a matching Cash Drawer Command is saved. A preset may need a different command for your model. |
| A request was submitted, but nothing happened | Check the printer, drawer, and computer’s print queue before retrying. A queued request may run later when the printer becomes available. |
| Basecamp did not confirm the request | Check whether the receipt printed or the drawer opened before submitting another request |
| Redpoint HQ says Basecamp printing is not configured on the server | Contact Redpoint HQ support and include the exact message |
If you contact Redpoint HQ support, include your operating system, browser, Basecamp version, printer model, exact error message, and whether Test Receipt and Test Drawer worked
Disconnect or change computers
Path: Seat name menu > Printer & Cash Drawer > Disconnect
Select Disconnect to return to browser printing for the current browser and seat. This option can restore browser printing even when Basecamp cannot be reached.
When you move to another computer, use another browser, or change seats, complete the connection steps for that setup
While printing is enabled, closing the Basecamp window leaves Basecamp running in the menu bar or system tray. Choosing Quit Basecamp stops Basecamp, so reopen it before using Basecamp printing or drawer control.