Features

Loyalty: Reward Customers with Loyalty Points -- Huge New Feature!

Create loyalty programs that reward customers for checking in, making eligible retail purchases, or starting a qualifying membership. Customers can redeem their points for retail discounts, contract fees, or rewards such as guest passes.

Choose how points are earned, what they’re worth, and which customers and facilities can participate. Set earning and redemption limits, decide whether customers must maintain an active membership to keep their points, and allow a grace period when membership ends. Staff can also award points individually for a goodwill gesture or in bulk for a launch bonus or promotion.

More information and an overview of how to utilize Loyalty Points can be found in our Knowledge Base (linked).

Configure your Earning Rules:

Associated Permissions:

Front Desk: Print Receipts and Open Cash Drawers with Basecamp -- QoL Improvement No More Wasted Paper!

For this Feature to be available, you must download the new version of Basecamp (v 1.0.6) Found Here (linked).

Use Redpoint HQ Basecamp on macOS or Windows to print POS receipts and open a connected cash drawer without a browser print dialog. Choose and test a receipt printer for each seat from Printer & Cash Drawer in the seat menu, with searchable presets for common printer models.

Check-In: Easily Look Up Customers by Name at Check-in Within the Scan Box -- Highly Requested QoL Improvement!

Staff can now type a name into the barcode scan field, then pause or press Enter to open matching customers and select someone to check in. Configurable options in the Check-In settings.

Check-In: Multiple Customer Check-Ins

Toggle on Multiple check-ins in the check-in customer search to select customers across searches and recent-customer tabs. Review the selected names and photos, remove anyone as needed, then confirm once to check in each customer in turn.

Front Desk: Track Cash Drawer Requests in the Audit Log

Seats using Basecamp configured cash drawers now have Open Cash Drawer audit entries showing who requested the drawer, when, and from which seat and facility. Entries record requests to open the drawer; they do not confirm that it physically opened.

Front Desk: Choose Which Products Appear in POS Search

Set products to Full catalog only to hide them from standard POS searches and recents, helping staff avoid selling a product when they should select a plan. Anyone can temporarily include them using the Full catalog toggle or Alt + F. The toggle resets after a sale or 60 seconds of inactivity.

Plans: Allow Online Booking After a Course Starts

Customers can now book courses and events online after they’ve started when late registration is configured. Keep competitions, camps, or timed entry sessions available until your chosen booking deadline, without requiring a special course link or staff-assisted booking.

Booking closes at the start time by default. To allow late registration, set a later closing time in the program’s booking-period settings.

Plans: Typed Signatures and Initials

Participants can now type their signatures and initials, making document signing more accessible for people who have difficulty drawing. Typed entries include a handwriting-style preview and an explicit confirmation button.

For each document, you can require drawing, require typing, or offer both and choose the default. When both are available, participants choose their method on the first entry, and that choice carries through the rest of the document.

Plans: Maximum Freeze Fees for Recurring Memberships

Set a maximum total standard freeze fee per contract, per billing cycle. The limit applies to both partial and full freezes. Custom enrollment freeze fees are charged separately and do not count toward the maximum.

Customer Portal: Custom Kiosk Completion Messages

Set facility-wide messages for completed agreements and purchases, or for contracts that still need staff activation. Each screen resets automatically after 10 seconds, with a button to reset immediately.

Check-In: Quick Browse for a Customer in Check-in

Find customers by photo directly from the Check-in list. Turn on Quick Browse and hover over rows to preview customer photos, then click to open their details. Alternately you can also hold Alt and use ↑/↓ to browse photos, then release Alt to open the selected customer. Available in both the standard and Grouped By Customer views.

New Chart

Charts: Added a Fiserv/Cardpoint Card Updater Activity

See card updates, enrollments, unenrollments, and errors in the new Fiserv/CardPointe chart under Insights.

Improvements

Customer Profile: Show Customers Exactly when Booking Opens

Customers can now see the date and time registration opens on online booking pages and calendar listings. When booking dates vary by account, customers are prompted to sign in to check their availability. You can also add a custom explanation for arrangements such as member early access.

Customer Profile: Session Pricing Before Booking Opens

Pricing was tied to booking availability, so customers couldn’t see the cost before booking opened or when only a waitlist was available. Selecting a session now shows its pricing in these situations, with booking and waitlist restrictions unchanged.

Contracts: Hide Voided Contracts on Customer Records

Customer contract lists now hide voided memberships, bookings, passes, and agreements by default. Turn on Show Voided whenever you need to review their history.

Contracts: Dues Review Preserves Filters Between Runs

Starting a new Dues Review reset your result filters, bringing back results you had excluded. New reviews now keep your filter selections so you can rerun the review without setting those filters again.

Plans: Contract Grids with Online Draft Filtering

Build > Plans and Manage Contracts now use matching grids for bookings, memberships, passes and agreements. Use the Online Drafts filter to find unfinished or expired drafts, including drafts blocking plan deletion.

Memberships, passes and agreements show all start dates by default. The main Bookings and Passes tabs include cancelled contracts by default.

Dates omit start-of-day and end-of-day times, and open-ended contracts show a blank End Date. Single-plan views omit the plan name, while agreements omit price, dues and billing-date columns.

Plans: Booking Windows for Recurring Program Sessions

Recurring programs that allow joining at any session now use the selected session’s dates to determine when booking opens and closes. Customers can join an ongoing composite course without its original start date blocking enrollment, as long as their chosen session’s booking window is open.

Front Desk: Reworded POS Help Text and Added the + Button Icon

The POS cart’s instructions to click outside a button made it unclear where to click. The help text now shows the + button icon and explains how to hold Shift and click + to add the same product as a new line item. Shift-clicking the row background still works.

Front Desk: Promo Codes in the Customer Sidebar

The new Promo Codes tab shows codes available at the current facility, with expiration and usage details. Staff can copy a code into POS without leaving the sale or opening the customer’s Benefits page.

Calendar: Calendar Year View with Day and Week Previews

Explore all 12 months with the updated year view. Hover over a date or week arrow to preview events, times, enrollment, capacity, and instructor needs; click to keep the preview open. Jump into a full day, week, or month for a closer look. Previews follow your calendar filters, with a visible indicator to review or clear active filters.

Calendar: Updated Calendar interface for improved navigation: new instructor/asset timeline view, sidebar with month/day picker that allows selecting specific date ranges.

Calendar: Save Your Calendar Preferences (with Permission)

Save your preferred calendar view, time interval, event stacking, filters, and plan selection as defaults for each facility in your browser. Has dedicated permission labeled 'Save default calendar display settings'

Calendar: More Detail in Calendar Session Previews

Calendar session previews now bring participant lists, instructor assignments, and course and session notes together. Search participants by name or sort them alphabetically, with scrolling for longer lists and notes. Course and session subtitles also appear directly on calendar entries. Disabled booking state and unassigned participants are also reflected.

Calendar: Session Attendance at a Glance

The Check-in tab now shows how many participants are checked in, such as “3 of 10.” Counts update as you check participants in, remove check-ins, or switch sessions.

Custom Courses: Improved Custom Course Creation

Create one course with multiple sessions or several separate courses at once, with shared titles and staff assignments and the flexibility to adjust staff for individual courses. The redesigned setup includes a clickable calendar preview, highlighted session dates, and a running count of the courses and sessions you’re creating. Choose dates directly from the calendar, adjust times and durations, and review your schedule before saving. Overlapping sessions within a course are highlighted for correction.

Sales Summary Grid: Compare Sales Across Facilities

Sales Summary Grid now lets you compare facilities side by side. Choose combined totals, individual facility columns, or both, with the same layout available in exports and scheduled reports.

Fixes

Customer Profile: Apply Booking Deadlines to Course Listings and Direct Links

Prepaid course series disappeared from the program’s booking list when they started, even when late registration was configured, while direct links could still show those courses. Booking now closes at the course start by default, including through direct links. Courses stay in the booking list after starting only when late registration is configured, and disappear when that booking period closes.

Customer Profile: Prevent Service ID Errors when Saving Storefront Settings

Leaving the online-profile minimum age blank caused a Service ID error when saving storefront settings, including changes to the Top Bar Link. The form now requires a whole number of zero or greater and identifies the field that needs attention. Entering 0 still means no age restriction.

Customer Profile: Ages Removed from Customer Profile Enrollment Details

The enrollment summary displayed each participant’s age, including when customers returned to a canceled booking. Ages no longer appear beneath participant names in booking, membership, pass, or agreement details.

Kiosk: Kiosk Name Changes Appear in Storefronts

Kiosk storefronts kept showing the name assigned during verification, even after a rename in Manage Kiosks. Opening or refreshing the storefront now updates the displayed name without requiring the kiosk to be verified again.

Contracts: Preserve Question Names when Editing Contract Answers

Answers added to existing contracts could be saved without their question names, leaving blank report labels and missing results when filtering by question name. Regular edits and Alter Contract now save missing question names while preserving names already recorded with existing answers.

Contracts: Fix Billing Dates when Changing Contract Plans

Changing a recurring contract’s plan could fail because the available next bill dates didn’t match the replacement contract’s billing cycle. Date choices now preserve compatible rolling cycles and follow the destination plan’s settings when billing rules change, allowing staff to select a valid date and complete the alteration.

Contracts: Prevent Freezes when Approving Booking Changes

Rescheduling a booking for a customer outside the program’s age range could freeze Redpoint when the staff PIN prompt appeared. Staff can now enter their PIN and continue the booking change without refunding and rebooking.

Contracts: Prevent False Validation Warnings when Creating Contracts

Creating a membership, pass, or booking could show a validation warning when pricing was still updating, even though the entered details were valid. The form now shows “Updating price…” and waits for the latest price before allowing completion. Returning to edit cancels any pending submission, so changes aren’t saved until you confirm again.

Contracts: Recurring Contract Start-Date Changes Now Save

Moving a recurring contract’s start date into the future could fail because the prorated dues adjustment was missed when the monthly price stayed the same. These edits now save, with the previewed adjustment invoiced when invoice creation is selected.

Check-In: Hidden Check-In Counts no Longer Appear in Pagination

The check-in count setting previously hid only the page heading, leaving the total visible in pagination. Turning it off now also hides the range and total above and below the grid, while keeping page navigation available.

Plans: Fix Blank Plan Identifiers Breaking Agreement Links

Leaving a plan’s URL identifier blank only generated an identifier when creating a plan. Clearing it while editing an existing or duplicated plan could break its agreement link. Saving a blank identifier now generates a unique identifier from the plan name, preventing agreement links with a missing identifier.

Reports: Fix Empty Staff Assignments Reports

An issue with result ordering could make the Staff Assignments report unexpectedly appear empty, including for custom courses with assigned staff. Matching staff assignments now display in session-date order.

Reports: Payroll Report Fixes

Totals now follow each employee’s shifts and weekly subtotals. Reported hours and calculations are unchanged.

Products: Product Deletion Blocked by Unused Plan Questions

Questions removed from plan layouts could still appear as active product usages and block product deletion because their saved settings referenced the product. Product Usages now marks these usages inactive and identifies the question, answer, and layout responsible. Administrators can delete unused questions to remove the blocker, while questions with saved answers, benefit history, or other references remain protected.

Payments: Fix Updating and Deleting Imported CardPointe Cards

Some imported Fiserv cards lost a leading zero from their expiration date, preventing expiration updates. Missing zeros are now restored, and cards with unreadable expiration data can be deleted so customers can replace them.

Storefronts: Show Verified Kiosks from All Selected Facilities

The Manage Kiosks facility filter only included the first selected facility, so selecting multiple facilities or Select All could hide verified kiosks at other selected facilities. The filter now shows verified kiosks from every selected facility.

Tickets: Contact Us Tickets Follow Routing Rules

Contact Us submissions from signed-in and anonymous customers previously went straight to a default ticket project because the forms skipped ticket routing. These submissions now follow your configured rules, sending requests to the matching project.