Overview
Gift card bonuses let you add extra value when customers buy gift cards through your storefront. Bonus types can be:
- Fixed amount: Example, “Spend $100, get $10 extra”
- Percentage: Example, “Spend $200, get 10% extra”
Tiers do not stack. If more than one tier matches the customer’s purchase amount, Redpoint HQ applies only the highest matching tier.
The bonus currently applies to storefront gift card purchases only - it does not apply to staff-side gift card sales.
When a customer qualifies, the storefront shows the bonus before checkout. The cart shows the bonus amount and the final gift card value. The customer pays only the selected purchase amount, while the bonus is added to the gift card value.
Below are instructions on how to set this up:
1. Create the Bonus Expense Product
Go to: Products → Add New Product
Create a dedicated product to track the gift card bonus discount or expense.
Recommended setup:
- Type: Service
- Active Toggle: Product is active
- Description: “Gift Card Bonus”
- Facilities: All facilities where the gift card plan can be sold
- Account: Use the accounting account the finance team wants for gift card bonus expense or offsets
- Variants: Not required unless the organization normally uses variants for accounting products
Why this is required: Redpoint adds this product as a negative invoice line. This lets the customer pay only the selected gift card purchase amount, while the recipient receives the purchase amount plus the bonus.
2. Make the bonus expense product non-taxable
In the product form, open the Sales Tax tab. Set the tax group to None, Blank, or Non-taxable for every active facility.
Why this is required: Gift card bonus offset products must be non-taxable at every active facility. If any facility has a tax group selected, the gift card options configuration may fail validation or storefront checkout may not work correctly.
3. Create or Edit Gift Card Options
Gift Card Bonus is configured on a gift card plan’s Gift Card Options configuration. It is not configured on a standard product, membership, pass, or agreement plan.
Go to the Gift Card Plan and click on Gift Card Options. If no configuration exists, click New Gift Card Options. If a configuration already exists, click Edit.
Why this is required: The bonus is stored as part of the active Gift Card Options version for the plan.
4. Select the Bonus Expense Product
Click on the Bonus Configuration tab and then select the service product created earlier.
Why this is required: Redpoint uses this product for the negative invoice line that offsets the bonus amount.
5. Add Bonus Tiers
Click +Add Bonus Tier.
For each tier, enter:
- Minimum purchase: The gift card purchase amount required to earn the bonus
- Bonus type: Fixed Amount OR Percentage
- Bonus amount / Bonus percent: The bonus value
Example setup:
- Minimum purchase: $100
- Bonus type: Fixed amount
- Bonus amount: $10
This means the customer pays $100 and the recipient receives $110
Best practices:
- Use positive numbers only.
- Put tiers in strictly increasing minimum purchase order.
- Do not create duplicate minimum purchase amounts.
- Tiers do not stack. The highest matching tier is applied.
- Use simple thresholds, like $50, $100 or $250
6. Assign the Gift Card Options Version to Facilities
From the Gift Card Options grid, use the facility assignment action for the saved version.
Choose either:
- All Plan Facilities, or
- Specific facilities where this bonus should apply
Click OK to save settings.
Why this is required: The Gift Card Options version must be active for the facility where the storefront gift card is purchased. Saving the facility assignment publishes a draft version if needed.
7. Verify Everything Works
- Open the customer-facing online gift card purchase page.
- Select a facility you designated in the steps above.
- Select or enter a purchase amount that meets a bonus tier.
- Confirm the storefront shows bonus messaging like:
Pay $100, get $110 - includes a $10 bonus! - Add the gift card to the cart.
- Confirm the cart shows:
- The bonus amount
- The final gift card value
- The customer payment amount remains the selected purchase amount
- Complete a test purchase.
Review the customer receipt. It should include the loaded gift card value and a negative Gift Card Bonus.
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