Features

Email Automations: Schedule Email Automations by Send Hour

Email automations can now be scheduled to send during a selected hour of the day, giving teams more control over when campaign emails reach customers.

Emailed Reports: Choose CSV or XLSX for Auto-Emailed Reports

Auto-emailed reports now let you choose the file format separately from how the report is delivered. Reports can be sent as either CSV or XLSX, whether attached directly or shared through a download link, giving teams more control over how recipients receive and use report data.

Tickets: Cleaner Contract Change Requests

Admins can now choose which customer-facing cancellation, freeze, and termination reasons ask for extra comments. When a reason does not need more detail, customers will not see the comments box, helping requests come in cleaner and reducing unnecessary follow-up tickets.

Improvements

Customer Portal: Clearer Kiosk Sign-In Status

Kiosk screens now clearly show who is signed in, with an easy sign-out option if it is not the right customer. The status stays visible while browsing and adjusts cleanly for smaller screens.

Reports: Copy Report Results to Clipboard

Users can now copy generated report results directly to their clipboard, making it easier to paste report data into spreadsheets without exporting a file first.

Grids: Copy Grid Results to Clipboard

Users can now copy grid results directly to their clipboard from the Export menu, making it faster to paste filtered grid data into spreadsheets without downloading a CSV first. Large grids are guided to use CSV export instead.

Customer Portal: Kiosk Customer Confirmation

Kiosks now confirm the signed-in customer’s birthday before starting a new plan, making it easier to prevent purchases from being started under the wrong account. Kiosks will now automatically time out when viewing the customer profile.

Quick Buttons: Drag-and-Drop Quick Button Reordering

Quick Button layouts are now easier to organize. Staff can drag quick buttons into empty spots while editing a Point of Sale layout, making it faster to clean up or rearrange button placement.

Charts: Check-In Charts Can Now Filter by Badge

The Check-In Count chart now includes a Badge filter, making it easier to focus check-in trends on specific customer groups. When viewing check-ins by badge, the chart only shows the selected badge series, while the default All option continues to include every check-in.

One-Time Passcodes: Spanish and French Canadian OTP Verification Messages

Organizations using French Canadian localization now receive bilingual verification code emails and text messages, making sign-in and contact verification clearer for French-speaking customers while still including English copy.  Spanish also available.

Fixes

Customer Portal: Zero-Deposit Class Bookings No Longer Trigger a Payment Error

Customers with a saved payment method could see “Extra payment method provided. Please reload and try again.” when booking a class with a fixed $0 deposit. These bookings now complete correctly without submitting a payment method when nothing is due.

Promotions: Fixed Discounts Stop at Zero

Fixed-dollar promotions now reduce eligible retail and contract charges to $0 when the discount is greater than the price, preventing unwanted credits while still applying the promotion.

Plans: Time Restrictions Now Start Off Across Rule Conditions

New date-based rule conditions now apply to the full matching day by default across plan rules, check-in restrictions, and promotion rules. A specific time window can still be enabled whenever one is needed.

Quick Buttons: Quick Buttons Now Follow Their Selected Action

Fixed an issue where a Point of Sale quick button could look like a product button but still open the contract/customer selection flow because of old hidden setup data. Quick buttons now follow the action shown in settings, so product buttons add products and plan buttons start plan sales as expected.

Tickets: More Reliable Large Gmail Reply Handling

Large Gmail reply threads are now handled more cleanly when creating ticket comments. If the quoted thread cannot be trimmed cleanly, the reply still comes through so staff don’t miss customer messages.