Features

Tickets: New/Open Ticket Counts at a Glance

Customer Tickets can now show a live badge in the main navigation with the number of new and open tickets for the current facility, making it easier to spot incoming work without opening the ticket list. Facilities can turn this badge on or off in ticket settings (Defaulted to ON).

Tickets/Segments: Ticket Views Can Now Use Customer Segments

New Option when building Customer Segments to include segment in customer ticket filters:

Support teams can now use customer segments directly in ticket filters, making it much faster to narrow ticket lists to the exact group of requesters they need. Segment settings are also easier to manage, so teams can decide which saved customer groups should appear in ticket filtering.

API: Update Customer Custom Attributes in API

Admin API customer updates can now manage custom attributes directly, including replacing attribute values, clearing submitted attributes, preserving omitted ones, and validating list and boolean values before they are saved.

Gift Cards: More Flexible Gift Card Reloads

Locations can now allow approved staff to add value to gift cards that still have a balance, without requiring the card to be spent down first. A dedicated permission keeps this workflow limited to the right team members, and conflicting reload settings are blocked to keep checkout behavior clear.

Enable setting in Manage (Menu) > Organization & Facility Settings > Facility (Dropdown) > Point of Sale (Dropdown) > Options > Allow staff to reload gift cards with a remaining balance (checkbox)

Requires new permission: "POS: Reload gift cards with a remaining balance"

Check-in: Keep Public Check-In Stations Ready Longer, Supporting 24-Hour Workflows

Public check-in stations can now stay signed in for longer shifts or unstaffed hours. Facilities can choose how long each station remains active, from 2 to 36 hours, helping customers keep checking in without staff needing to re-open the station throughout the day.

Logged in duration can be set in Customer-Facing Display Options via the Check-in (Module) > Check-in Settings > Customer Facing (Radio Button) > Customer Facing Display Options > Keep Session Logged In (Toggle)

Notifications: Upcoming Status Change Notices

Customers can now receive advance email notices before a frozen membership or program becomes active again, and before a membership or program is scheduled to terminate. Staff can enable these notices by facility, choose how many days ahead they send, and customize the message templates for each experience.

iCal Feed: External Events Now Viewable in Your Calendar

Add outside iCal feeds directly to your schedule calendar so external calendars can appear alongside your sessions. You can control which facilities see each feed, filter the events that matter, and customize colors.

Add calendar event feeds via Manage (Menu) > Organization & Facility Settings > iCal Event Feeds

Improvements

Enrollment Types: Added Help Text Explaining How Sort Order Affects Storefront Display Order

Front Desk: Faster Customer Loading

Customer details now load faster, especially for anonymous customers with large check-in histories. This makes front desk and customer workflows feel more responsive when opening customer information.

Journal Entry Reports: Improved Journal Entry Reporting

Introduced Journal Entries V2 (opt-in via View (Menu) > Accounting > Settings) with improved ACH deposit grouping for easier reconciliation, enhanced revenue account configuration options, support for more complex multi-facility accounting workflows, and numerous fixes for edge-case transaction types. These improvements are also reflected in QuickBooks integrations and exports.

Segments: Segment by First Visit Date

You can now build customer segments based on a customer’s first recorded visit date, making it easier to identify new visitor cohorts, target follow-up campaigns, and report on first-time customer activity.

Tickets: Filter Tickets Across Multiple Projects

The Tickets view now lets you select multiple projects at the same time, making it much easier to work across a wider slice of your ticket queue without running the same search over and over.

When you narrow down to a single project, the grid still shows that project’s specific ticket details so you keep the deeper context when you need it.

Fixes

Automations: Email Simulations Incorrectly Included Inactive Customers

When simulating a list of email automations, the list would sometimes include inactive customers. Emails were not sent to inactive customers, but were included in the simulate list.

CSV Exports: New Feature to Improve Export Compatibility with Special Characters

Added a feature enablement to improve UTF-8 encoding compatibility with Excel, helping ensure accented and special characters display correctly in exported CSV files.

Cart: Cleaner Return Cart Experience

Returns now load into the cart in the same order as the original sale, without replaying checkout prompts or staff alerts that were already handled during the purchase. This makes refunds faster and easier to verify at the front desk.

Journal Entries: Minor Bug Fixed in Journal Entry Generator v2

Contracts: Promotions Stay Matched to the Right Plan

In some cases, changing a contract could carry a promotion into a plan where it no longer applied. Contract changes now stop that from happening, so promotions remain valid and billing stays accurate.