Features

Customer Portal: Build Multi-Lingual Storefronts with Customizable Text

Currently supported languages are French, Spanish, and German. This change allows for dual-language support for regional regulation requirements and optimizes the customer experience for multi-lingual facilities. Customers will be able to switch between language displays when viewing from online storefronts.

Suggested translation edits will be suggested from Locale Language Files to be reviewed an manually added.

In Manage (Menu) > Organization and Facility Settings > Language (Dropdown) > Settings

Promotions: More Control Over Contract Promotion Permission

Promotion permissions are now split between product promotions and contract promotions, so staff access can be managed more precisely for each type of promotion. Existing access has been preserved, while teams now have clearer control over who can create, edit, or delete contract-related promotions.

In Manage (Menu) > Staff, Roles, and Permissions > Permissions (Tab) > Promotions (Dropdown)

Plans: Flexible Every-N-Days Billing

Advanced billing cycles can now be anchored either to each membership’s start date or to a fixed calendar date, making it easier to keep every-N-days billing schedules aligned across customers.

In Build (Menu) > Plans > Select/Edit a Plan > Billing (Tab)

Account: New "V2" Journal Entry Generator for QB IIF, QBO, and Reports

The new V2 journal entry generator gives accounting teams a more complete journal entry engine. V2 adds better handling for refunds, credits, $0 invoices, partial-payment rounding, cross-facility payments, surcharges, Stripe deposits/refunds, merchant processing fees, and tax-inclusive sales. V2 also adds new Accounting Settings allowing you to customize account names, control Stripe cutoff grouping, and optionally include facility names on sales tax accounts.

The new V2 version must first be enabled in settings:
View (Menu) > Accounting > Settings (Tab)
 

Journal Entry Generator Version will be displayed when running Journal Entry Reports:

QoL Unsung Hero: Quick Customer Sidebar Toggle

Sometimes the smallest workflow improvements make the biggest difference. For anyone who frequently uses the Customer Sidebar for quick customer lookups and reference, here's a helpful shortcut that may have flown under the radar:

Double-tap Shift to instantly open or close the Customer Sidebar.

This shortcut makes it easier to quickly pull customer information into view while moving through front desk workflows and then tuck it away when you need more screen space.

A small feature, but one of those quality-of-life improvements that can save countless clicks over the course of a day.

New Charts

Charts: A Clearer View of Overall Email Automation Performance

A new 'Automations' chart has been added to give a higher-level view of email automations, making it easier to spot overall sending trends and click performance over time. You can review the big picture across your automations and compare results by location or group.

In Insights (Menu) > Charting > Standard Charts (Tab) > Email (Dropdown) > Automations

New Reports

Reports: New Email Automation Performance Report

A new Emails report shows delivered automation emails, unique opens, unique clicks, and engagement rates for the selected date range and facilities. It gives staff a clearer way to understand how automated email campaigns are performing without digging through individual message activity.

In Insights (Menu) > Reports > Standard Reports (Tab) > Emails (Dropdown) > Automations

Improvements

Calendar: Hide system notes from calendar

Course check-in now makes important customer context easier to spot. Staff can see contract and customer note previews directly in the notes column, open the full note history when needed, and quickly identify customers with alerted notes before checking them in.

Calendar: Custom Courses: Better support for future scheduling

You can now add sessions to a custom course up to one year in advance. When you update an older custom course, past sessions stay locked in place so historical staffing and scheduling details remain as they were, while future sessions can still be added or adjusted within the supported planning window

Front Desk: Quick Button Bookings Now Support Open Enrollment Slots

Programs that allow unassigned enrollment slots can now be added from POS quick buttons without requiring every slot to be filled first. This matches the calendar booking experience.

Templates: See More Upcoming Billing Dates in Contract Templates

Contract templates can now show not just the next billing date, but also the second and third upcoming billing dates. This gives customers clearer visibility into their near-term payment schedule in emails and documents, which helps reduce confusion around upcoming charges.
The following replacement fields have been added: 
{{contract_next_bill_second_date_long}}
{{contract_next_bill_second_date_short}}
{{contract_next_bill_third_date_long}}
{{contract_next_bill_third_date_short}}

Charts: Program Capacity Views Made Easier

We added two Program capacity views to help you plan faster. Use filters to focus on program types, like fitness or instructional classes. Facility Comparison shows each facility side by side for Spots Filled %, Attendance %, total courses, and empty-course counts so you can quickly spot gaps. Capacity Trend shows how those same metrics change over day, week, month, or year, and lets you break results out by facility or include fully empty courses.

In Insights (Menu) > Charting > Standard Charts (Tab) > Programs (Dropdown) > Capacity (Trend) & Capacity (Facility Comparison)

Charts: Added a Search Box to Charting

A search box has been added to our standard charts to more easily find specific reports.

POS: Pay with Saved Cards Across Locations

Paying at the front desk is now faster for multi-location customers. Team members can use a customer’s saved card on file even if it was originally saved at a different facility, as long as it’s valid for POS use and permissions allow it.

This setting will need to be enabled In Manage (Menu) > Organization and Facility Settings > Facility (Dropdown) > Point of Sale (Dropdown) > Options
The associated permission for 'Charge a Card on File' will also need to be granted for staff roles or individuals.

Automations: Draft Mode for Email Automations

Email automations can now be saved as Draft or Live. Draft automations stay visible for setup and review, but will not run until they are marked Live. The automations list also now shows clear status badges and filtering so teams can quickly tell what is ready to send and what is still being prepared.

Customer Portal: Smoother Profile Setup

Kiosk customers now move straight into their document or purchase after setting up a profile, without an extra confirmation step. Online customers still get a clear message when their profile is ready and can continue with what they were doing.

Customer Portal: Smarter Storefront SEO for Purchase Paths using Meta Descriptions

Storefront catalog, calendar, and purchase pages now generate better search and social preview details, including links where pages can appear in more than one place and optional custom SEO descriptions for plans, catalogs, and calendars. This helps customers find the right page more clearly while keeping the storefront experience unchanged.

Add a Meta Description to storefront catalogues and calendars to guide SEO in the Plan Presentation, and in Storefront Settings. (Ex. "Explore kids climbing programs, youth open gyms, school break camps, and beginner-friendly classes at Climbing Gym.")

Plan Presentation:

Storefront Catalog:

Settings: Restore Unpublished Changes to the Published Version In Custom Replacement Fields

Content replacement fields now include a revert option for unpublished changes. If draft work needs to be discarded, staff can restore the unpublished version back to the current published version without changing what customers already see.

Fixes

Customer Portal: Customer Portal Browser Language Fix

Fixed an issue where customer portals could fail to load when a visitor’s browser default language was not English.

Plans: Advanced Pricing Rule Error Pop Up

Resolved an error that would occur when adding or editing event date or booking date relative conditions.

Products: Grid Text Overflow

Fixed an issue where inventory text would sometimes overflow into the next column and hurt readability.

Contracts: Alter Contract Error Resolved

An issue that could block contract changes with a system notice has been fixed.

Contracts: Bulk Enrollment Type Changes Now Correctly Reset Custom Dues Flag

When a bulk enrollment type change is applied, any contract-level custom dues pricing is now correctly cleared so billing cleanly switches back to the plan’s standard dues structure. Previously, billing would be executed properly, but the contract could not be edited further.

Contracts: Cancel & Refund Flow Occasionally Failed

We fixed an issue where the process could temporarily treat the transaction as “anonymous,” show a “can’t sell to anonymous” alert, and block cancel/refund completion. Now the cancellation cart consistently uses the contract holder and only finalizes after the latest preview is ready, so staff can complete cancel/refund without that false stop.

Storefronts: Prevent URL Keyword Errors

Prevent usage of reserved keywords in storefront URLs to prevent unexpected errors.

Notifications: Sending Session Reminder Emails Now Behaves Correctly

Previewing session based notifications sometimes resulted in “No Course Selected” message

Templates: Dates Now Match the Right Facility

Date fields in emails and templates now stay aligned with the facility tied to the customer or contract, so staff and members see the correct calendar day in notices like billing, enrollment, and gift card communications. This removes confusing “off by one day” cases when teams work across different time zones.

Timeclock: Updated Job Codes Help Text

Clarified messaging when job codes are missing and added a link to a knowledge base article for proper configuration.

Invoices: Clearer Returned Invoice Tracking

Returned invoices now show up once per return, even when multiple items were returned together. This keeps invoice return lists and counts accurate, so it’s easier to review what was returned without duplicate entries.

Gift Cards: Gift Card Returns Are Easier to Process (with Safer Guardrails)

Front Desk staff can now return gift card sales more directly from invoice refund flows, so reversing a mistaken gift card sale takes fewer steps.

Dispatches: Improved Reliability with Dispatch Auto-Save Feature

Customers: Improved UI When Adding or Editing Tags on Customers

SendGrid: Resolved an Issue that Limited Importing SendGrid Contacts to 50 Contracts.

Calendar: Unbooked Sessions of a Composite Course Were Previously Not Removed

Reports: Auto-Emailed Reports Now Require a Sending Facility for Multi-Timezone Orgs