Setup

You can configure your Fiserv or Stripe credit card terminals to show — or not— an optional tip prompt during checkout. This feature allows customers to add a gratuity directly on the terminal during a card-present transaction.

To enable this tipping feature, you’ll need to update the Payment Source (the main setting) and then adjust each individual Card Terminal to present the option to your customers.

Note that Fiserv and Stripe offer different tipping options, otherwise, the steps listed, below, are similar for each.

Let's' get started....

Configure Payment Source

In Manage (Menu) > Organization and Facility Settings > Payment Sources > Edit the Payment Source configured for Credit Card > On-Terminal Tipping (Tab). 

Multi-Gym facilities need to enable this Payment Source at each location

Fiserv:

Stripe:

Once your Payment Sources are configured to allow gratuities, you’ll need to enable tipping on each individual credit card terminal—turning the option on, as needed.

Enable on Terminal(s)

In Manage (Menu) > Organization and Facility Settings > Payment Sources > Expand the POS/stored payment Methods> and follow the steps outlined in the screenshot below

Display

Terminals

Fiserv (CardPointe Lane 3000):
Displays a simple tip selection screen with preset options.

Stripe:
Shows Stripe’s standard tipping interface with your configured values.

Stripe terminals must be restarted for tipping changes to take effect

Invoice

Invoice: Party deposit returned=$199 as seen above

Returns

If an invoice is returned, any associated tip is automatically returned as well. Returned tips are reflected in Insights>Reports>Accounting>On-Terminal Tip Invoice Item Report