Features

On-Terminal Tipping: Tipping support for Fiserv and Stripe Terminals.

You can now configure your Fiserv or Stripe credit card terminals to show — or not— an optional tip prompt during checkout. This feature allows customers to add a gratuity directly on the terminal during a card-present transaction.

To enable this tipping feature, you’ll need to update the Payment Source (the main setting) and then adjust each individual Card Terminal to present the option to your customers.

Note that Fiserv and Stripe offer different tipping options, otherwise, the steps listed, below, are similar for each.

Let's' get started....

In Manage (Menu) > Organization and Facility Settings > Payment Sources > Edit the Payment Source configured for Credit Card > On-Terminal Tipping (Tab). 

Multi-Gym facilities need to enable this Payment Source at each location.

Fiserv:

Stripe:

Once your Payment Sources are configured to allow gratuities, you’ll need to enable tipping on each individual credit card terminal—turning the option on, as needed.

In Manage (Menu) > Organization and Facility Settings > Payment Sources > Expand the POS/stored payment Methods> and follow the steps outlined in the screenshot below

Fiserv (CardPointe Lane 3000):
Displays a simple tip selection screen with preset options.

Stripe:
Shows Stripe’s standard tipping interface with your configured values.

Note: Stripe terminals must be restarted for tipping changes to take effect.

Invoice: Party deposit returned=$199 as seen above

Returns

If an invoice is returned, any associated tip is automatically returned as well. Returned tips are reflected in Insights>Reports>Accounting>On-Terminal Tip Invoice Item Report

Credit Card: Support for Fiserv Merchant Surcharge Program

You can now offset your credit card processing costs by enabling Fiserv’s Merchant Surcharge Program. This program applies surcharges automatically to eligible transactions. Please review Fiserv’s FAQ before enrolling.

This program replaces Redpoint’s existing billing credit card surcharge feature for merchants who opt-in and expands surcharging to all transaction types, including one time online payments and in-person terminal transactions.

To apply surcharges at the terminal, enrollment in a processor-provided program is required to ensure legal compliance, since a POS system cannot determine a card’s surcharge eligibility until after it is inserted into the terminal (unlike billing, where card details are available beforehand). 

Note: Stripe does not offer a surcharge program and is unlikely to introduce one.

This service must be enabled directly with Fiserv.  Contract Fiserv directly to be enrolled in the service. Once enabled, Redpoint will track surcharge amounts for reporting and accounting. 

Key details:

• All transactions are included. Individual transaction types cannot be excluded, which is a requirement from Visa and Mastercard.
• You must communicate the surcharge to customers before they complete payment.
• Redpoint displays surcharge information on terminals, invoices, and on your Storefront portal through a new surcharge communication setting.

Customize this display text: In Manage (Menu) > Organization and Facility Settings > Facility (Dropdown) > Storefront Facility Settings > Surcharge Informational Text

You can assign a surcharge tracking product when editing Fiserv payment sources, after you are enrolled in the program.

In Manage (Menu) > Organization and Facility Settings > Payment Sources. 

Once a Surcharge product has been added, please read the WARNING message :-) 

Because a surcharge affects the final payment amount, Redpoint records the surcharge portion as a separate payment to keep customer ledgers balanced.   The customers invoice does show the surcharge amount.

These surcharge payments are attached to a dedicated Surcharge Customer to keep customer histories clean and easy to read. Each night, Redpoint rolls up these surcharge payments into the assigned surcharge product for accurate accounting. If a payment is refunded in full or in part, the surcharge is also refunded accordingly.

Fiserv: Stored Payment Method Capture On Terminals

Fiserv terminals can now be used to capture stored payment methods for customers. Staff can ask customers to tap, or insert their card at the terminal to capture their a default payment method, or replace a current one.

Products: Multi-select product variants when making adjustments.

Added the ability to multi-select product variants when making product adjustments, streamlining workflows for populating products with multiple variants.

When adjusting inventory items via the Products module, you will now be prompted with a window allowing you to add multiple variants at once, when previously they needed to be added individually.

Plans: 'Show Purchase Again' Toggle has been added as a Presentation Setting on Pass and Program Plans.

In Build (Menu) > Plans > Presentation (Spoke) *Only on Passes and Program Plans > Show Purchase Again (Toggle)

Rich Email Editor: Reusable Content Blocks.

You can now create reusable content blocks directly within the enhanced email editor, making it easier to maintain consistent branding and speed up your email creation workflow.

In Build (Menu) > Notifications > Email Automations (Tab) > New Email Automations (Button) > Email Content (Tab) > Enhanced Designer (Radio Button) > Blocks > Navigate (Button) > Save Block (Button)

• Add a block to your email design
• Customize the content as needed
• Click the Save icon in the bottom right corner of the block to store it for future use

Saved blocks can be inserted into any email, allowing your team to quickly reuse common elements like headers, footers, promotional banners, and call-to-action sections.

Improvements

Customers: Performance improvement when loading attachments.

Improved the speed attachments will load when viewing from a customer record.

Contracts: Performance improvement when loading pending validation grid.

In Contracts (Module) > Pending Validation (Tab)

Stripe: Added ApplePay Support when making online payments for customers using Stripe.

New Reports

Tipping: A standard Tip Report is now available.

This report lists each collected tip as an itemized entry to provide clear accounting visibility.

In Insights (Menu) > Reports > Accounting (Dropdown) > On-Terminal Tip Invoice Item Report

Fixes

Segments: Resolved an issue when viewing Badge Columns within a Customer Segment.

Filtering for Badge status when viewing a customer list would sometimes return a system notice.

Plans: Fixed an issue that caused an error on the Calendar after adding a facility to a plan.

Check-in: Resolved an issue with PIN authentication when re-checking check-ins.

Front Desk: On-Account Option Now Hidden for Certain Payments.

We updated the Front Desk checkout screen to hide the On-account checkbox when processing pure payments or forced credits. This prevents confusion and ensures only valid payment options are shown.