Our Platform. Your Vision.

Search

Gift Cards - in gym and online

Selling a Gift Card

Physical cards in the gym

Redpoint has a built-in Gift Card product to use when selling a physical gift card.

  1. Go to the POS cart to sell the gift card. 
  2. Search for Gift Card Product
  3. In this popup, you will add the gift card number (twice) and the gift card amount.  SCAN the gift card if you have it for accuracy
  4. Complete the transaction and take payment - Done!




Add Gift Card as a quickbutton?

Be sure to select the Gift card PRODUCT and not a Gift card Plan.  the Gift Card Plan cannot be sold in the Front Desk Cart.


Pop up message to staff at POS?

If you want to add a message pop up to your staff when you select this product, add it in settings. 
You CANNOT add a staff note on the Gift Card from Products.

Go to Manage > Org & Facility Settings > Facility:[Gym Name] > Point of Sale > Options

At the bottom of Option is this staff messages box

 

Online Gift Card Sales 

Sell Gift Cards online with a Gift Card Plan

Go to Build > Plans > Plan List > Gift Card

Add a plan and edit the settings to your liking.  More general info in Build > Plans

A gift card plan can then be added to your Storefront and/or linked directly via your website.

 

Redeeming a Gift Card

Customer redeeming online

Customers can use gift cards to make purchases via the storefront.

When they go to check out now, Redeem Gift Card is shown above the credit card entry

Customer redeeming at Front Desk

Gift Card is a Payment Method in Redpoint.  
Click Pay Other Method and select Gift Card from the Payment Methods


To put the remaining amount due on a card/cash/etc, check the Split Payments checkbox after adding the gift card.  Now you can select another payment type for the remaining balance.


Put Gift Card towards next billing - Make a Payment

If a customer wants to put all or a portion of a gift card on their account to use towards next billing, do the following:

 

Add the customer that is billed for the membership to the cart (that way they hold the balance to put towards billing).

  • With the cart EMPTY, click Make a Payment 
  • Enter the amount of the gift card/amount to be applied.

 

  • Use the Gift Card tender type to take payment to complete payment.
    NOTE: The payment will apply to any open invoices.
  • Check the customer's record - if done correctly (assuming no other open invoices) it will now show:
    • a credit amount in the Total Balance/Credit
    • the payment on the Payments tab
    • Expand the Payments tab to see what invoices it is applied to.

 

 

Check Gift Card Balance

Check the balance on a gift card in Front Desk module > Gift Card tab

Filter (at right) and scan/enter the gift card number. Adjust the Sold Date Range filter to all dates if needed

 

IF YOU DON'T SEE IT, change the date filter.  It defaults to a sold date of the trailing year.  Change to All Dates when searching by gift card code if needed.



Once found, Expand the Gift Card row to see what, if anything, it has been applied to.

  • Balance is listed at Right
  • Original gift card purchase is listed last (invoices sorted newest to oldest)
  • You can Email the gift card if needed.