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Integration: Sendgrid

Connecting Sendgrid to Redpoint

Connect your domain to sendgrid so that any email address from your domain will work.  

Settings > Sender Authentication > Domain Authentication > complete authentication for your domain.

At a minimum, for the integration to work, the Send From email set in your Redpoint General Facility settings (Manage > Org & Facility Settings > Facility:[gym name] > General) MUST be a Sender email in Sendgrid.  You can add it and view senders in your Sendgrid account (Marketing Menu > Senders > add sender)

  1. Go to your Sendgrid Account.

  2. Create API key in sendgrid (Settings > API Key > Create API Key)

  3. Set to Full Access
  1. Take your API key and add it to Redpoint
    •  In Redpoint: Go to Manage > Organization & Facility Settings > Integrations > Sendgrid
    • This will give you a webhook that you then need to go put into sendgrid

  1. When saving the webhook, Redpoint will prompt to send a test email. 

    If the email send fails, keep going and then come back to test email. Test email send generally fails if the send from is not a sender in Sendgrid OR the email it's sending to is not whitelisted (while in sandbox mode)

    You can trigger a test re-send by clicking Edit on the webhook, click ok to resave and trigger the prompt to send test email.
  2. In Sendgrid go to  Mail Settings > Event Webhook > Add New Event Webhook > Paste the url from Redpoint in the Post URL field  This will allow you to track clicks etc..
    • Check ALL the checkboxes in the Actions to be posted section.
    • Signature Verification: Toggle OFF
    • OAuth Verification: OFF
    • Click Test Integration and click OK to save

      Screenshot 2025-05-30 at 7.04.16 AM.png

  3. Here’s how it should look in SendGrid when done
    Status should show ENABLED and Signed Event should show as DISABLED
  4. Confirm the webhook in Redpoint
    • Go to View > System > Webhook Log
    • Find a SendGrid entry on list
    • No entry? Then the test email failed to send. Go back to step 4 above and click Edit on the webhook entry, then click OK to resave and trigger a resend. 
      See step 5 above for additional info if test email is still failing.


9. In Redpoint, set SendGrid as the Marketing Email Service Provider 

      • Go to Manage > Organization & Facility Settings > Email Service Providers.  
      • Click Edit to set SendGrid as the Marketing Email Service Provider



Configure Email Automations

>>>For info on configuring your Email Automations - see HERE

 

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