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Integration: Sendgrid

Connect Sendgrid to Redpoint

First, connect your domain to sendgrid so that any email address from your domain will work to send email via sendgrid.

In Sendgrid, go to Settings > Sender Authentication > Domain Authentication > complete authentication for your domain. You will need access to your website host so that you can add DNS records.

If you have multiple domains you will need to verify each of them independantly

  1. Go to your Sendgrid Account.
     
  2. Create API key in sendgrid (Settings > API Key > Create API Key)
     
  3. Set API to Full Access
     
  4. Copy your API key and add it to Redpoint

 In Redpoint: Go to Manage > Organization & Facility Settings > Integrations > Sendgrid > click New Sendgrid Integration.

Give it a name and paste your API key here.  Leave Signing Key blank

 

5. Expand the Integration row and click Synchronize webhooks


 


6. In Redpoint, set SendGrid as the Marketing Email Service Provider 

  • Go to Manage > Organization & Facility Settings > Email Service Providers.  
  • Click Edit to set SendGrid as the Marketing Email Service Provider

 

 

Set up Link Branding with SSL

Link branding with SSL gives your email tracking links your own domain and a secure HTTPS connection, helping recipients recognize and safely open your links.

Without link branding, your emails use SendGrid’s shared tracking domain instead of your own. This can increase the risk of links being flagged as suspicious or emails being sent to spam. Setting up link branding with SSL helps reduce these risks, but does not guarantee inbox delivery.

Link Branding Setup Instruction

  1. Follow SendGrid’s link branding instructions. Enter a complete sending domain, such as yourdomain.com.
     
  2. At step 7, open Advanced Settings:
    • Select Use a custom link subdomain (such as links or newsletter). 
    • Select Auto provision SSL Certificate. Leave other options unchanged.

       
  3. Add all DNS records supplied by SendGrid, including the additional SSL records, then verify the configuration. DNS changes often appear quickly, but SendGrid advises allowing up to 48 hours for DNS verification.
     
  4. Once verified and the SSL certificate is available, set the new branded link as the default in SendGrid. Do not delete older branded links or their DNS records; previously sent emails may still use them. The new default applies to future emails using that configuration, not previously sent emails.

     
  5. In Redpoint, go to Organization & Facility Settings > Integrations > Sendgrid Automation and Campaign Email. 
    • Expand the integration, open Link Branding, and click Refresh. 
    • Confirm the new domain shows both Default: Yes and green Ready with SSL. These are separate checks. If verification or SSL provisioning is pending, allow more time and refresh again; older domains may show different statuses.


Once confirmed, your email automations and Dispatches sent through this SendGrid configuration can use secure, branded tracking links. This helps avoid warnings caused by unsecured tracking links, but does not guarantee delivery or prevent all spam filtering.

 

 

'Send From' Emails in Redpoint

Configure your Send From emails in Manage > Organization & Facility Settings > Facility:[location] > Emails

IMPORTANT: Your standard 'From Email Address' set here must be configured with Redpoint. It also handles routing of the Ticket System emails.

 

 

Import Sendgrid marketing contacts 

Enable SendGrid “email address” signup forms embedded on your website to be ingested into Redpoint, creating customer records for downstream marketing use.

You can embed a SendGrid form on your site and periodically pull newly captured email addresses into Redpoint. The tool can optionally delete contacts from SendGrid after ingestion, allowing you to operate on SendGrid’s marketing plan.

This operates independently of Dispatches, but provides a mechanism to collect email addresses via your website and make them available in Redpoint for activation through Dispatches.

In Manage (Menu) > Organization & Facility Settings > Integrations (Dropdown) > Sendgrid Automation and Campaign Email > Import Contacts (Button)


 

Configure Email Automations

>>>For info on configuring your Email Automations - see HERE

 

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