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Integration: Sendgrid

Connect Sendgrid to Redpoint

First, connect your domain to sendgrid so that any email address from your domain will work to send email via sendgrid.

In Sendgrid, go to Settings > Sender Authentication > Domain Authentication > complete authentication for your domain. You will need access to your website host so that you can add DNS records.

 

  1. Go to your Sendgrid Account.
     
  2. Create API key in sendgrid (Settings > API Key > Create API Key)
     
  3. Set API to Full Access
     
  4. Copy your API key and add it to Redpoint

 In Redpoint: Go to Manage > Organization & Facility Settings > Integrations > Sendgrid > click New Sendgrid Integration.

Give it a name and paste your API key here.  Leave Signing Key blank

 

5. Expand the Integration row and click Synchronize webhooks


 


6. In Redpoint, set SendGrid as the Marketing Email Service Provider 

  • Go to Manage > Organization & Facility Settings > Email Service Providers.  
  • Click Edit to set SendGrid as the Marketing Email Service Provider

 

'Send From' Emails in Redpoint

Configure your Send From emails in Manage > Organization & Facility Settings > Facility:[location] > Emails

IMPORTANT: Your standard 'From Email Address' set here must be configured with Redpoint. It also handles routing of the Ticket System emails.

 

 

Import Sendgrid marketing contacts 

Enable SendGrid “email address” signup forms embedded on your website to be ingested into Redpoint, creating customer records for downstream marketing use.

You can embed a SendGrid form on your site and periodically pull newly captured email addresses into Redpoint. The tool can optionally delete contacts from SendGrid after ingestion, allowing you to operate on SendGrid’s marketing plan.

This operates independently of Dispatches, but provides a mechanism to collect email addresses via your website and make them available in Redpoint for activation through Dispatches.

In Manage (Menu) > Organization & Facility Settings > Integrations (Dropdown) > Sendgrid Automation and Campaign Email > Import Contacts (Button)


 

Configure Email Automations

>>>For info on configuring your Email Automations - see HERE

 

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