Hardware List

To access RedpointHQ

You will need:

• an Internet connection
  
  
• Google Chrome
  
  
• Basecamp for Mac or PC - the software used to log in and launch Redpoint in a Chrome browser.
  Provided by Redpoint during onboarding.
  
  
  

Register Computers

• Receipt printer
  • Recommend: Epson TM-T88VII (Receipt Printer Settings)
  • Receipt printer can be networked and shared by the registers if it connects to a single cash drawer shared by all the registers.
    
    
• Cash Drawer (connects to receipt printer)
  • Recommend: APG Series 4000 Cash Drawer to work with the Epson TM-T88VII
    
    
• Credit Card Terminals
  • Must come from from Fiserv/CardPointe: Ingenico 3000 or higher
  • We do NOT recommend sharing terminals - one terminal per register.
  • Terminals connect to ethernet and power - they do not directly connect to the register computer.  See Fiserv Integration article for info 
    
    
• Barcode scanner
  • Recommend: Honeywell Scanner Genesis 7580G 
  • Customer Portal has QR code for check in that customer can pull up on their phone.  Need scanner that can capture QR card on phone screen if you want customers to use their portal for check in.
    
    
• Webcam: any plug and play that works with your computer
  
  
• Self check-in computer: Speakers for check-in sounds/computer with built in speakers

Optional

• Wireless Bluetooth Scanner (long range) for doing inventory counts - can be used in tandem with a register computer (one person scan, one person watch screen). 
  
  • Alternatively, a laptop with basecamp and a wired or bluetooth scanner can work for inventory scanned counts as well.

Kiosk Configuration

Chromebooks as kiosks

RECOMMEND: Dell 3100 Series Chromebooks are best. There are models that are both touchscreen and non-touchscreen. Touchscreen appears to be 3100, 3120, 3189.  Look for refurbished for some additional savings!

• Use or set up a new Gmail account (i.e. facilitycode-fd@companydomain.com).
  
  
• Use a single google account for all kiosks.  This allows you to share bookmarks and settings across devices.
  
  
• Full Screen Mode: Use the chrome browser in full screen mode (button on keyboard). It's just like a kiosk, no URL address bar. Click the full screen mode again to exit and change URL.
  
  
• Adjust settings on the google account (do once for the account used on all devices):
  •  go to settings and disable autofill and passwords,
  • go to languages to disable spell check
  • Use guest/incognito for extra layer preventing google profile interaction.
    
    
• Device Settings (do on each device):
  • The only per device setting is the power settings, setting them to never sleep.

iPads as kiosks

• Minimum required ios 17 or higher
  
  
• Google Chrome app for iPad.
  
  
• Make one google account to use for all kiosks. Change the following settings - once changed, they apply to all devices running this google account in the Chrome Browser.
  • go to chrome account settings and disable autofill and passwords. 
  • go to languages to disable spell check. 
    
    
• Go to iPad Settings and:
  • disable gestures
  • disable auto-correct
  • disable auto-fill and saving
  • disable auto-lock
  • use parental controls or guided access to limit to only kiosk/select URLs
    
    
• Open chrome browser with guest/incognito for extra layer preventing google profile interaction.
  
  
• Disable automatic software updates on the ipad.  When updating, update 1-2 ipads, ensure they are working, then update the rest.

Other Devices

Any internet connected device running the chrome browser (recommended) can be used.  Follow configuration settings above and make any other device specific settings to prevent autofill etc...

Internet Connectivity

• Data Security: We are hosted on Amazon AWS in multiple regions. Your business will have multiple servers behind a load balancer for high availability redundant fail-over (AWS provided) to ensure maximum uptime. Basically, if one server fails, the other instantly is in action with little to no notice of an outage. There are backups also in place. This is similar infrastructure that most companies around the world use to run enterprise level businesses. Really the only way you would go down for any period of time is if Amazon went down, and then the whole world that uses AWS would stop (like Starbucks, Verizon, Netflix).
  
  
• Internet Outages: Redpoint is reliant on an internet connection with your computers. My recommended way to accomplish this is through internet routers that have redundant internet connections, where if one internet connection fails, it will failover to the backup internet provider, thus you stay always running.
  
  • Suggested option: Unifi UDM-Pro as the router. It is economical, is widely used and you can plug two internet connections in that are either load balanced (both running), or in failover mode (one always in standby). You can purchase a Unifi LTE Backup cellular internet modem that connects with the AT&T internet over a cellular connection, or bring in your own backup internet.
    • This is also a great device that can help support WIFI in your building for you and your customers, security cameras, phones, TV advertising, door access, etc.
      
      
• Power Outages: There is no “offline mode” but if you are able to keep your internet running or a cellular connection, you can connect to Redpoint. Generate QR codes for storefront URLs and your customers with a cellular connection can make purchases from their phone.