The ability to Void a Payment is guarded by the permission, ‘Void Invoice and Payments.’

Voiding is generally reserved for correcting a back-office error OR canceling a pending credit card transaction that has not yet been settled. To process a refund instead, SEE HERE.

Voiding a Payment can be done from anywhere you see the payment summary line, as shown below on the customer record on the Payments tab. It can also be found in Front Desk > POS History and Find Transaction.

To be voided, a payment must have an Open status. Use the Void action at the right side of the payment summary bar.

If a Payment has related invoices and the status is Received, you can void the invoice(s) and a message will pop up asking if you want to void both the invoice and payment.

Invoices can also be accessed and voided from the associated Contract in the Invoices section.

Once all invoices related to a payment are voided (assuming you selected NOT to void the payment), the payment remains on the account with the Open Status.